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Frequently Asked Questions

Our machine learning algorithms analyze photo metadata (timestamp, geolocation) and visual content using neural networks on the Apple Neural Engine. This helps group bursts, identify blurry photos, and spot old screenshots.
Yes, absolutely. PhotoGO operates on a "Local-First" architecture. The app never uploads your photos or videos to the cloud or our servers. All calculations are performed directly on your iPhone locally. You can use the app offline without any internet connection.
If you reinstalled the app or switched to a new iPhone, open PhotoGO, navigate to Settings, and tap "Restore Purchases". If you created an account, simply sign in with your email to restore your subscription status instantly.
Since all Premium purchases on the international version are processed via the Apple App Store, subscriptions must be managed and refunds requested directly through your Apple ID settings on your iPhone (Settings → Apple ID → Subscriptions).